Wallderful offers a 30 day returns policy that commences on the date an order is placed. If you wish to make a return after the 30 days we will not be able to offer a refund, however exchanges and credit notes are available at the discretion of the Wallderful team.
To be eligible you must provide us with a full reason for the return and the item itself must be unused and in the same condition in which you received it. The product must also be in its original packaging.
COOLING OFF PERIOD
You have the right to cancel your order without reason at any time within the ‘cooling off period’ of seven working days from the date the order is placed, see paragraph IV for exceptions.
CUSTOM / CUSTOMISED PRODUCTS
Wallderful does not accept returns on any customised products even within the cooling off period if works have already begun. For the purpose of this policy, customised products are defined as any bespoke piece or website good that is altered or amended by our design team. Please note that selecting a colour from our chart on stock products purchased through the website is not deemed to be a customisation. Works is defined as any actions taken by the Wallderful team or associate contractors to begin tasks that are directly linked to the process of producing an order. Gift vouchers are also non-refundable.
Once a return has been inspected, we will send an email to notify that the goods have been received along with approval or rejection of your refund request. If approved, your refund will be returned via the original method of payment, except in circumstances that do not permit this. In these instances a bank transfer will be made into an account of your choosing. Once a refund has been arranged you should wait a few days for this to clear and if you have any queries it is the customers responsibility to check all appropriate accounts before making contact with Wallderful. Part refunds will be given in the following instances: + Any items not returned in its original condition or packaging. + Any items that are missing parts for reasons not due to Wallderful’s error. + Items returned outside of the 30 day policy window. + Items that have undergone artwork but have not been produced may be refunded minus the total value of the artwork.
Partial refunds are given on a case by case basis and are at the discretion of the Wallderful.
Sale items are refundable only at the price you paid and cannot be claimed against its full price. Sale item returns are subject to the same eligibility criteria described above. Customers are not entitled to receive the monetary difference in price of a purchase made closely before or after a sale. The price of a product is determined by the moment of purchase and not its proximity to a sale.
DUTY OF CARE
When in the possession of the goods intended to be returned you hold a duty of care to protect against loss and damage until the product has been handed over to a postal courier. Any damage caused whilst in your care whether deliberate or accidental will be charged by deduction from your refund, if applicable. Charges are limited only to the total order value on the invoice.
Shipping costs are only refundable in instances where the product is faulty or damaged as a result of delivery; refunds can only be given with proof of postal costs. If a refund is requested for any other reasons it is the responsibility of the customer to pay for the cost of the return without exception.